Privacy Policy
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Last Updated: July 2026
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Introduction
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Meloosha Homecare Limited is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Who We Are
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Meloosha Homecare Limited provides home care, supported living, companionship and specialist care services throughout the UK through our local branches.
Website:
www.meloosha.co.uk
Email:
info@meloosha.co.uk
Telephone:
0131 287 7550
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Information We Collect
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Depending on how you interact with us, we may collect:
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Personal Information
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Name
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Address
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Email address
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Telephone number
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Date of birth (where required)
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Care enquiry information
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Employment application details
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Franchise enquiry information
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Technical Information
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When you visit our website we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on our website
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Cookie information
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How We Use Your Information
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We use your information to:
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Respond to enquiries.
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Arrange care assessments.
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Deliver our care services.
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Process job applications.
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Respond to franchise enquiries.
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Improve our website.
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Monitor website performance.
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Meet our legal and regulatory obligations.
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Protect against fraud and misuse.
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We will only process your personal information where we have a lawful basis to do so.
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Lawful Basis for Processing
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We process personal information under one or more of the following lawful bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Protection of vital interests where appropriate
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Sharing Your Information
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We do not sell your personal information.
We may share information with:
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Regulatory bodies where legally required
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Healthcare professionals involved in your care
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Trusted IT and website providers
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Payment providers
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Professional advisers
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Law enforcement agencies where required by law
All third parties are required to keep your information secure and confidential.
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Data Security
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We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
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Data Retention
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We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements.
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Your Rights
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Under UK GDPR you have the right to:
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Access your personal information.
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Request correction of inaccurate information.
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Request deletion of your information where appropriate.
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Restrict processing.
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Object to processing.
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Request data portability.
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Withdraw consent where processing is based on consent.
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Lodge a complaint with the Information Commissioner's Office (ICO).
Information about your rights can be found at:
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Cookies
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Our website uses cookies to improve your browsing experience. Please read our Cookie Policy for full details.
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External Links
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Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
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Changes to this Policy
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We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.
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Contact Us
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If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Meloosha Homecare Limited
Email: info@meloosha.co.uk
Telephone: 0131 287 7550
Website: www.meloosha.co.uk